Moving day questions – July 2022

the 30th of June, 1st, 2nd, 3rd and 4th of July are all significant dates in the lettings world as this is typically when most tenancies begin and end. As you can imagine, it’s an extremely hectic period, for some agencies, it’s chaotic, here at DP we’ve conjured together detailed plans over the years on how to execute moving days efficiently and seamlessly.

In this article, we’re going to tackle a whole bunch of frequently asked questions regarding moving day.

1. When will I be getting my deposit back?

We get that you will want to get your deposit back as quickly as possible, but please be aware that there are a number of steps that we have to follow before it can be given back. In total, it can actually take us up to 4 weeks, and in rare cases slightly longer than that by a few days. There are a lot of things we need to go through for each property listed below.

• Checking the property is clean and left in the same condition it was in at the start of the tenancy

• Checking that those on Bills Included plans have not had any over usage of their gas and electric

• Agreeing on any costs with Landlords and Contractors to put right any damage over and above fair wear and tear

• To complete a thorough Tenancy Check-Out once everyone has moved out of the property and all keys are returned.

• Checking for any remaining Tenant rental arrears and identifying any outstanding charges such as lock changes, key cutting or late payment charges

• Checking for any End of Tenancy cleaning invoices as well as any possible costs for replacement bulbs and smoke detector battery costs etc

As long as we are in agreement about any possible deductions from your deposit, then the deposit will usually be repaid via cheque within 10 working days, so please provide a forwarding address.

2. How do I get my deposit back?

 We use a company called My Deposits for deposit protection, and they have been managing your deposit in a third-party account if you’ve been living at one of our Managed Properties. Just visit https://www.mydeposits.co.uk/ when you are ready to get your deposit back. Once we’ve given the property the all-clear and you’ve completed the process, your deposit is usually paid back to you within 10 working days.

3. I have a maintenance issue, how do I report it?

Maintenance issues should always be reported to us, whether you are in the start, middle or end of your tenancy, all issues must be reported to us in a timely manner, this is for the new tenants to not be in a position of having to deal with maintenance issues at the start of their tenancy. you can simply report a repair from our website navigation bar.

4. How do I return my keys?

To minimise the number of people needing to come to the office, all keys must be returned by one Tenant only from each property no later than 11 am on the date your contract ends,

Please put all keys in a sealed envelope or sealed plastic bag with the address of the property written on the front and post it through the letter box of our Central Leeds Office on 23 Hyde Park Road

It’s really important to get all your keys back to us. If you don’t return them, we will have to replace the locks for security reasons, the cost of which is then charged back to you. The address for DP central is 23 Hyde Park Road, LS6 1PY.

5. what do I do regarding end-of-tenancy cleaning?

Since we organise for a professional clean to be done at the start of every tenancy and at the end of every tenancy, only a professional clean is up to DP standards, you can opt to arrange this cleaning yourself and provide us with the details of cleaning company used. Otherwise, we will assume you would prefer for us to go ahead and complete the cleaning with our cleaning services providers and provide you with the invoice.

6. Do I have to cancel my standing order?

Unless you really like to give out free money, we highly suggest you immediately cancel your standing order with us at the end of your tenancy. This is to stop you from overpaying, please be advised that it can take us up to 15 working days to process the refund for you though.

We have various resources in place to help you.

If you’re still looking to make a move somewhere, our Moving guide is a valuable link to keep around.
Also, many FAQs are covered in our Tenant handbook, please, make sure to give this a read as it is highly recommended for all of our tenants to know its contents, pages 13 and 14 are particularly important.